Personally I learned that I need to work on increasing my energy. I need to do more positive things for me every day instead of always exhausting myself just for others.

There are four important types of energy that we require to be successful; physical, psychological, spiritual and family. They all require maintenance and attention to ensure that they are filled properly. If even one of these components is lacking or missing our energy changes and therefore our attitude changes. This change can have a negative impact on both the student and the school.

I have learned different ways on how to leave messages. Learn to switch it up and to bring your personality out. 

A key component to having a successful educational facility is ensuring that the students have a positive experience. Those who work in admissions and other areas of the school are directly related to that outcome. The largest factor in having a successful relationship with students is attitude. If the admissions person has a positive attitude about the school and job that they are doing there will likely be a positive experience had by the student. 

Rejection can be a bit overwhelming. This training gave a better insight on how to handle it. 

Place a mirror in front of you, make sure your dressed professionally and not leaning back in the chair with your feet up. Being in this position will dilute the confidence of the phone call. Make sure your environment is free of distraction so that the student gets your undivided attention.

Always remember that everyone is different. Make sure to use the Proper P's when engaging over the phone. Being present and a active listener. 

I liked the emphasis on authenticity in communication, being original, responsive, and staying invested in warm leads.

I liked the feel, felt element of communication and connection with students.

I really enjoyed the Communication Hierarchy, I can see how that can be a really useful tool with literally any communication.